Shipping and Returns

Note

Each pair of London Loafers are hand finished to order, please allow up-to 7 working days before dispatch. For more information email: hello@londonloafers.co.uk

UK Orders

All our UK orders are dispatched via Royal Mail tracked and signed for.

FREE SHIPPING 2-4 WORKING DAYS –  once dispatched

International Orders

All our International orders are dispatched via Royal Mail tracked and signed for.

STANDARD SHIPPING 4-6 WORKING DAYS –  once dispatched

FREE SHIPPING –  Orders over £65

Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed in the shopping bag and on the checkout screen during purchase and on your order invoice.

Tax

We ship to the following regions on a VAT Paid or Delivery Duty Paid (DDP) basis.

  • United Kingdom
  • European Union member countries
  • U.S.A

This means import duties and customs taxes are already calculated and included within the purchase price displayed throughout the London Loafers site:

All other countries are shipped to on a Delivery Duty Unpaid (DDU) basis. This means the receiver of the goods will be liable for any local sales taxes or import duties, which may be charged by the receiver’s local customs authority. In these DDU instances, the purchase prices displayed on the website are exclusive of VAT (Tax-free).

Any additional charges for customs clearance must be borne by the receiver and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Additionally, please note that when ordering from the website, you are considered to be the ‘Importer of Record’ and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

The customer takes full liability for all shipping charges, return shipment costs, customs charges and handling fees should they refuse to accept a package due to import duties and taxes.

Please note, we cannot undervalue orders, or mark them as a gift.

Returns

London Loafers shoes can be returned within 15 days of purchase for fault or wrong sizing and replaced without quibble. however shoes must be in an unworn condition and returned with original packaging. We cannot refund shipping costs. Returns can be sent to the following address:

London Loafers Returns

Armstrongs Mill

Middleton Street

Derbyshire

DE7 5TT